Warranty 2 Years and Replacements

A product warranty is not an "all-risk insurance policy".

Our warranty is designed to cover manufacturing and material defects, not every type of damage that may occur during the life of a suitcase.

Once a suitcase has been used, warranty coverage may not apply to issues caused by normal wear and tear, accidents, impact, misuse, overloading, airline or transport handling, or other damage unrelated to a manufacturing defect

We recommend checking your suitcase when you receive it and contacting us as soon as possible if you notice any issue.

Every warranty claim is reviewed individually, taking into account the nature of the problem, the age and use of the suitcase, and the circumstances in which the damage occurred.

Our commercial warranty applies in addition to, and without limiting, your statutory consumer rights.

Our warranty may cover manufacturing or material defects affecting the normal use of the suitcase, including defects involving:

Wheels
Telescopic handles
Zippers and pulls
Locks
The suitcase shell
Other functional components

Where a defect is covered, we may either repair the suitcase, replace the affected part, or replace the product with an equivalent one, depending on the circumstances.

Our warranty does not normally cover damage caused by:

Airline or carrier handling
Overloading
Misuse or negligence
Normal wear and tear
Scratches, scuffs or cosmetic damage
Drops, impacts or accidents
Water, chemicals or extreme temperatures
Unauthorised repairs or modifications
Non-original parts where they have caused the damage

We believe a broken part shouldn't mean replacing the whole suitcase, that's why we've created TOKYOTO CARE

Throughout the useful life of your suitcase, we will provide replacement parts whenever technically possible.

Depending on the model, this may include wheels, telescopic handles, zipper pulls, locks and other replaceable components.

Every case is assessed individually. Depending on the circumstances, the part and shipping may be free, you may only pay the shipping, or you may pay for both the part and shipping.

We consider factors such as the age of the suitcase, the nature of the problem and how the damage occurred.

Our aim is simple: to find a fair and practical solution whenever possible, even when an issue falls outside the standard warranty.

We want your TOKYOTO to travel with you for many years.